Frequently Asked Questions

What is your Return/Exchange policy?

Unworn, unwashed, and unused items can be returned within 30 days of purchase. Send us a return request here and we will send you a form to include with your returned shipment. The original shipping costs, if applicable, are non-refundable. No refunds or exchanges on international orders. If you are exchanging an item please check availability for the preferred size of your requested exchanged item. If requested, we can hold aside your size as to ensure it will not sell out. International orders are not eligible for Return/Exchange.

Is checkout secure and safe?

Yes! The checkout process is secured by HTTPS / TLS encryption to protect your personal information. If you provide us with your credit card information it is processed by Stripe which offers the highest level of security certification (PCI DSS Level 1). This information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

Do you have sizing information?

Yes! You can find our Men's sizing guide here and our Women's sizing guide here.

Which payment methods do you accept?

We accept all major credit cards and PayPal.

How do you handle Shipping?

SHIPPING: Signature Collection: Free shipping on all U.S. orders. Most orders will be shipped via USPS within 1-2 business days of being placed and are typically delivered within 5-7 business days. International: Not available on these items. Simple and easy returns within 30 days of purchase. All other Items: Global Shipping Most orders will be shipped within 7 business days of being placed. Transit time depends on shipping option selected. Simple and easy returns on U.S. orders within 30 days of purchase. Returns are not available for International orders.

When are you releasing more designs?

We will have approximately 3 to 4 release dates a year. Each release will feature a few carefully selected designs. Join our mailing list and follow our social media accounts for the latest release date information. Instagram: @j_v_wear Twitter: @j_v_wear Facebook: @jvwearofficial

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